Account Creation

Create an Animate 3D account using the sign up link here.

Please note the following steps also apply to sign up in the mobile browser.

1. Click on "Sign Up" in Header

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Click on "Sign Up" in Header

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2. Create Freemium Account to Get Started.

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Create Freemium Account to Get Started.

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3. Once Complete you will get this message to activate your account and create your password.

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Once Complete you will get this message to activate your account and create your password.

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4. Check Your Email for an Activation Email Coming from DeepMotion Developer

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Click on developer

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5. Click on "Please Click Here to Activate Your Account"

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Click on "Please Click Here to Activate Your Account"

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6. Create Your Account Password & Security Question

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Create Your Account Password & Security Question

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7. Use Your Email As Your Username to Sign in to portal.deepmotion.com

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Use Your Email As Your Username to Sign in to portal.deepmotion.com

8. Now You Can Upgrade Your Account

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Now You Can Upgrade Your Account

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9. Select Your Preferred Plan Type.

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Click here

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10. Finish the Checkout Process in Stripe.

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Finish the Checkout Process in Stripe.

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Now You Are All Set - Enjoy creating animations!

FAQ

What do I get with Animation Credits?

You get access to our AI animation service with Animation Credits. 1 credit = 1 second of animation or 1 3D pose. Face tracking and hand tracking will each cost you an extra 0.5 credit for 1 second of animation or 1 3D pose.

What happens if I run out of Animation Credits

The number of credits you are allowed per month varies by account plan. If you exceed your monthly limit you will either need to wait for your next subscription month to start for more animation credits or upgrade to a higher plan.

I'm having trouble creating an Animate 3D Account. What should I do?

Have you followed all our steps in our Animate 3D getting started guide?

If you're facing challenges such as not receiving a verification email or being unable to reset your password, you're in the right place. Simply complete our Contact Support Form, and our support team will promptly assist you in resolving any account-related issues.

What type of video files can I turn into an animations?

MP4, MOV, and AVI input videos are supported. Animations can be exported in FBX, BVH, MP4, and GLB formats (GLB only available for custom characters).

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What is the Free Animation Credit Program and how does it affect my plan credits?

The Free Animation Credit Program lets you earn animation credits at no cost by completing tasks like Animation Labeling and Correction. Your participation also contributes to improving animation technology in both Animate 3D and SayMotion, our new Generative AI Text to 3D Motion platform. Learn more about the program here.

Does obtaining animation through the Free Animation Credit Program affect my commercial licensing?

No, obtaining animations through free credits does not affect your commercial licensing. Your licensing is determined by your plan type, and the method used to obtain the animation, whether through free credits or subscription credits, does not impact it. To have licensed animation, you must have a premium subscription plan. Consult the pricing page for more details.

How do I update my Animate 3D subscription?

Visit the Animate 3D Pricing Page for subscription upgrades (for the best experience, log in through your browser) https://deepmotion.com/pricing

Alternatively, to check or modify your subscription, head to your personal profile in the DeepMotion Portal (upper right hand corner of the portal.) Click the 'Update Plan & Billing' button, and follow the prompts to make changes. Remember, it's your responsibility to keep your subscription up-to-date, so manage it through your personal profile.

To quickly find specific topics or keywords, simply use the search bar. Additionally, if you have any additional questions, feel free to reach out to our team through our new Discord.